Newsletter

Shipping

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages shipped using Canada Post depending on the weight and size of the product.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch within 24 hours after the order is placed and shipped within 1-2 days.

Shipping time: This refers to the time it takes for items to be shipped from our location to the destination. International delivery usually takes about 7-15 business days. Canadian and US orders are shipped usually take between 7 and 10 days to arrive at their destination but can take longer from time to time.

Estimated delivery time: USA and Canada: 7-10 days

Do you provide tracking information?

Yes you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us juliadonnici.com/contact

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at our contact page juliadonnici.com/contact and we will do our best to help you out.